Privacy Policy

Privacy Policy

Franklin & Company Appliance Services Inc.

Franklin & Company Appliance Services Inc. values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you contact us or request appliance repair services.

Information We Collect

We may collect the following information when customers contact our business or schedule service:

• Name

• Phone number

• Email address

• Service address

• Appliance information related to repair requests

This information is provided directly by customers when requesting service or communicating with our company.

How We Use Your Information

Customer information is used to:

• Schedule service appointments

• Confirm and update appointments

• Provide appliance repair services

• Send estimates, invoices, or follow-up information

• Communicate repair updates or technician arrival times

• Respond to customer questions or support requests

Customer information is used solely for business operations related to providing appliance repair services..

SMS/Text Messaging Communication

Franklin & Company Appliance Services Inc. may communicate with customers using SMS text messaging for the following purposes:

Text messages may include:

• Appointment confirmations

• Scheduling updates

• Technician arrival notifications

• Service reminders

• Repair updates or follow-up communication

• Follow-up communication regarding completed repairs

"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties".

Message frequency varies depending on customer interaction and active service requests.

Customers may opt out of SMS communications at any time by replying STOP to any message received.

Message and data rates may apply depending on the customer’s mobile carrier.

Franklin & Company Appliance Services Inc. does not sell, rent, or share customer phone numbers or personal information with third parties for marketing purposes.

Information Sharing

Franklin & Company Appliance Services Inc. does not sell or share customer personal information with third parties for marketing purposes.

Information may only be shared when necessary to:

• Process payments

• Provide requested services

• Comply with legal obligations

Data Security

We take reasonable measures to protect personal information from unauthorized access, disclosure, or misuse. However, no internet or electronic transmission method is completely secure, and we cannot guarantee absolute security.

Third-Party Services

Our website or services may use third-party tools such as scheduling systems, payment processors, communication platforms, or website analytics. These services may collect and process information according to their own privacy policies.

Updates to This Policy

Franklin & Company Appliance Services Inc. may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.

SMS Communication Consent

By contacting Franklin & Company Appliance Services Inc., you consent to receive SMS text messages regarding appliance repair appointments, scheduling updates, technician arrival notifications, and service communications. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of SMS communications at any time.

Contact Information

If you have any questions regarding this Privacy Policy, please contact:

Franklin & Company Appliance Services Inc.

📞 267-517-8886

🌐 https://www.franklinandcompanyapplianceservices.com